Shipping policy

Flor do Caia entrusts the delivery of its orders to an external transportation service, proceeding to dispatch the ordered product(s) on the days and times used by the logistics company, to the delivery address indicated by the customer.

The estimated delivery time for orders varies between 1 to 2 business days for deliveries in mainland Portugal and 3 to 5 business days for deliveries in the Azores or Madeira archipelagos.

Delivery times may experience delays during periods of high order volume, such as sales periods, Christmas, Black Friday, among others.

The costs applied to the shipment of the order are the responsibility of the customer, and for each order, an automatic calculation of this value is made during the checkout process, according to the quantity, weight, and dimensions of the ordered items.

Purchases of €45 or more enjoy free shipping, with this charge being assumed by Flor do Caia.

Flor do Caia is not responsible for any costs associated with possible customs clearances, which are the responsibility of the customer.

Flor do Caia will inform the customer of the unavailability of the ordered product(s) and proceed with the refund of the amount paid, within a maximum period of 14 (fourteen) days from the knowledge of the unavailability.

Delivery is considered completed with the signature on the delivery receipt at the agreed-upon address.