Legal notice

Dear customer,

Providing you with support so that you can exercise your right to file a complaint with an official, third-party, and impartial entity, and as stipulated in Law No. 144/215, of September 8, 2015, we have gathered some information that will assist you in this process.

If you are not satisfied with the solution presented by our company in a dispute process, you can contact one of the Entities for Alternative Dispute Resolution, whose contacts we disclose:

  1. CNIACC – National Center for Information and Arbitration of Consumer Conflicts Tel.: 213 847 484; Email: cniacc@unl.pt

  2. CIMAAL – Center for Information, Mediation, and Arbitration of Consumer Conflicts in Algarve Tel.: 289 823 135; Email: cimaal@mail.telepac.pt

  3. Consumer Conflict Arbitration Center of Coimbra District Tel.: 239 821 690/289; Email: geral@centrodearbitragemdecoimbra.com

  4. Consumer Conflict Arbitration Center of Lisbon Tel.: 218 807 000 / 218807030; Email: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt

  5. Consumer Information and Arbitration Center of Porto Tel.: 225 508 349 / 225 029 791; Email: cicap@mail.telepac.pt

  6. Consumer Conflict Arbitration Center of Vale do Ave/Tribunal Arbitral Tel.: 253 422 410; Email: triave@gmail.com

  7. Consumer Information, Mediation, and Arbitration Center (Consumer Arbitral Tribunal) Tel.: 253 617 604; Email: geral@ciab.pt

  8. Consumer Conflict Arbitration Center of the Autonomous Region of Madeira Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal; Email: centroarbitragem.sras@gov-madeira.pt

  9. Center for Information, Mediation, and Ombudsman for Insurance www.cimpas.pt

Alternatively, you can consult the Consumer Portal at www.consumidor.pt or the European Online Dispute Resolution Platform at http://ec.europa.eu/consumers/odr.